This personalized teachers mug will surely bring a smile to any teachers face! When ordering, please make sure you place the teachers name as well as the prefix (Mrs. for married female, MS. for single female, MR. for male teacher) in the notes to seller section. Mugs are 14oz (415 ml). Please hand wash only! -= Cleaning the product =- We want these items to last you the longest w/o issue. Please hand wash all items sold by our store (unless otherwise noted). Do NOT machine wash!!! -= Processing // Shipping =- For the most part our items will be ready and good to go within a day or two. I placed the 3 - 5 business day lead time on Etsy just in case some emergency were to come up in real life. -= Custom Orders =- If you would like to change something with the design we're presenting you please do not hesitate to let me know if we can accommodate you. If its something simple that does not take too much to do I definitely won't have a problem trying to help you out! At the end of the day without you we're not selling. -= Rush Orders =- If your back is against the wall and you need this processed faster I do offer that service. At the moment I am not charging anything extra for that! 1 - 2 days to process your order upon request. -= Additional =- Orders placed with First Class Shipping DOES NOT cover if the item is received broken or damaged. Orders placed with Priority Shipping DOES cover if the item if the item is received broken or damaged. A claim will be made and you will receive your item again.